My initial visit with Complete Neurological Care was wonderful. I traveled from Port St. Lucie to Boynton Beach to see Dr. Nina Tsakadze. She was very matter-of-fact, attentive, and thorough. She asked questions and genuinely listened as I explained what I had been experiencing. After discussing her recommendations, she asked what I wanted to do. Because I prefer not to take medication unless absolutely necessary, I chose to wait until my testing was completed and the results were available. She respected my decision, and I left that appointment feeling heard and involved in my own care.
Unfortunately, my follow-up appointment with Cynthia Tagliaferri was the complete opposite experience.
When we discussed my MRV results, she essentially read the report findings to me. I explained that I had already read the report and was specifically asking her to explain what the findings MEANT. Instead of helping me understand them, she became dismissive and repeated the findings.
She then stated that they would normally recommend a CT with contrast, but that I had already had a CT in the ER. I explained that my ER CT was WITHOUT contrast. Her response was, “Well, it doesn’t matter, with or without, same thing.”
She then suggested that my symptoms could be related to my blood pressure or blood sugar. I had to explain that I do not have, and have never had, high blood pressure or diabetes. Neither condition is part of my medical history.
What concerned me even more was that she then began typing and telling me about MULTIPLE medications she was sending to my pharmacy. I actually had to ask her to stop and explain what she was prescribing and WHY. There was no meaningful discussion with me about the medications before she began ordering them.
The entire appointment felt like I was being spoken AT rather than spoken TO. I wasn't asked how I felt about the treatment plan or what I was comfortable with. This was especially disappointing after my first appointment, where Dr. Tsakadze made me feel like an active participant in decisions about my own healthcare.
Eventually, the interaction became so stressful that I told her the back-and-forth was making the pain in my head worse and that I was becoming nauseous. Her response was, “Well, then do you want me to show you to the bathroom?” At that point, I walked out of the appointment.
As a professional who also works with people during some of the most difficult moments of their lives, I understand that providers can be busy and direct. But being direct does not require being dismissive. Patients deserve explanations, informed conversations about medications, and basic compassion—especially when they are seeking answers for ongoing medical symptoms.
I had a wonderful experience with Dr. Nina Tsakadze and would gladly see her again. However, my experience with Cynthia Tagliaferri was unacceptable, and I personally would not see her again.
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Rachaelle R. | Sep 30, 2026